Terms & Conditions

1. Definitions

In these terms, the following definitions apply: Organic & Co — the trading name of the seller (Portland 66, 1046 BD Amsterdam, The Netherlands, info@organicnco.com); customer — any natural or legal person entering into a distance contract with Organic & Co; product — the food supplements offered by Organic & Co.

2. Applicability

These general terms and conditions apply to all offers, orders and agreements between Organic & Co and the customer. Deviating terms of the customer are only valid if agreed in writing.

3. The agreement and orders

An order is final after it has been placed and confirmed via the website and, where applicable, payment. Organic & Co confirms the order by email. Product images are indicative; the information on the product label is binding.

After placing your order, you will receive an order confirmation. You can only change or cancel orders as long as they have not yet been dispatched; for this, contact us via info@organicnco.com.

4. Prices and payment

All prices are inclusive of VAT and exclusive of shipping costs, unless stated otherwise. The price stated on the website at the time of ordering is binding. Payment is made via our payment partner Mollie (including iDEAL, credit card, Bancontact and PayPal).

Your bonus points (loyalty programme) can be redeemed at checkout for a discount under the terms then applicable, as shown in the shopping basket and in your account.

5. Delivery

After payment, the order is dispatched within two working days. The expected delivery time within the Netherlands is 1 to 3 working days. The risk of loss or damage passes to the customer at the moment of delivery.

6. Right of withdrawal

The customer has the right to withdraw from the contract within 14 days of receipt without giving a reason. The withdrawal period expires 14 days after the day on which the customer took possession of the product.

Exclusion of the right of withdrawal: products that are sealed for hygiene reasons and whose seal has been broken after delivery cannot be withdrawn. This applies to opened food supplements.

7. Returns and refunds

To exercise the right of withdrawal, the customer can contact us via info@organicnco.com. The product must be returned unused and in its original packaging. Return costs are borne by the customer, unless the product was delivered incorrectly or damaged.

Organic & Co refunds all amounts received, including standard shipping costs, within 14 days of the withdrawal notice, using the same payment method the customer used.

8. Liability

Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Never exceed the recommended daily serving and consult a healthcare professional if in doubt.

The liability of Organic & Co is limited to the invoice amount of the relevant order, unless there is intent or gross negligence. Organic & Co is not liable for indirect damages.

9. Complaints and disputes

Complaints about products or services can be reported via info@organicnco.com. We aim to respond to complaints within one working day and resolve them within four weeks.

Agreements between Organic & Co and the customer are governed exclusively by Dutch law. Disputes are submitted to the competent Dutch court. For consumers, the statutory protective provisions of their country of residence are not excluded.

10. Contact

Organic & Co · Portland 66, 1046 BD Amsterdam, The Netherlands · info@organicnco.com · Monday to Friday 09:00–17:00 CET.